一般说来，催帐分为3个程序。一个为提示阶段（REMINDER STAGE OF COLLECTION ）,二为商议阶段（DISCUSSION STAGE OF COLLECTION ），三为警示阶段（ULTIMATUM STAGE OF COLLECTION ）
下面对各个阶段进行分析：
1 提示阶段（REMINDER STAGE OF COLLECTION）
在现实的国际贸易操作中，虽然我们很希望客户能够T/T（30% DEPOSIT AND 70 BALANCE BEFORE DELIVERY ）。但是基本上99%客户会要求见提单的COPY 件再付余款（70% BANACE AGAINST T THE B/L COPY ）。对于小额的定单是没什么问题的，对于大宗定单，还是要验证一下客户的实力。为安全还是70% IRRVOCABLE AND CONFIRMED L/C AT SIGHT 比较好。
这样提示阶段又可以分为2个阶段，1 为货物装运之后 ， 2为提单出来后
1 货物装运后
告诉客户今天我们已经将货物装运了，告诉他一些货物装运的信息（CONTAINER NO。， VOGUE NO。，ETC ）。将装箱的以及他所定产品的照片发给他看。
EXAMPLE ：
Dear friend ,
How are you ?
I am glad to inform that we have already make container loading of your order as the date we promised you today .
The shipping information of your order is as enclosed attachment , pls kindly check (从客户的角度考虑，他可以直接打印下来，放在对应的卷宗，批次里) 。
7TH ORDER FROM XXXX CO***NY
SHIPPING DATE ：2006.7.8
AS PER CONTRACT NO ： 20060607-1A
BRIEF DESCRITION OF GOODS ： 1000 UNITS XXXX
CONTAINER NO：VOGUE NO：VOGUE NO：SHIP NO ：
（对于信誉不是很好的***，如尼日利亚等***，把这些隐藏掉） PORT OF LOADING ：SHANGHAI ，CHINA
PORT OF DESTINATION ：GDYNIA ， POLAND
TYPE OF CONTAINER ：3*40‘HC Besides , I have already enclosed some pictures of the process of container loading and the models you order from us . pls kindly check !
I would like to remind you that you can arrange the balance payment now . and the B/L copy will be ready with 3 days . I will scan it and send you by e-mail asap when it is ready .
The total amount of as per P/I no. 20060607-1A is USD 100,000 , we have received deposit USD 30,000 on june , 08 . so for the balance payment you should pay us USD 70,000 . pls kindly arrange it .
Your quick response will be highly appreciated !
Best regards 2 提单出来后（注意：一定要将提单复印之后扫描，建议***是用副本扫描。防止客户伪造提单提货。对于信誉不是很好的***，一定要把提单号，箱号什么的涂掉。在尼日利亚客户可能和海关勾结起来。凭箱号什么的提走货物。只要显示SHIPPER ，APPLICANT，NOTIFY PARTY ，DESCRIPTION OF GOODS这四项 就可以了。
EXAMPLE：
dear sir ,
I have enclosed the B/L COPY of your order as per PI no . XXXX , pls kindly check .
As it mentioned in the proforma invoice , you you should pay us the the balance payment when see the B/L COPY . so pls kindly remit the balance payment to us . so that I can send the documents to you for your to custom. in time .
Your quick response will be highly appreciated !
Best regards
2 商议阶段（DISCUSSION STAGE OF COLLECTION
这个阶段是货物还在海上漂着，可能还有20-30天的样子到目的港。客户见提单COPY件后还不付款有以下几种可能性。
1 有的客户喜欢拖，反正货物还有段时间到港，我也不急。
2 客户的财务可能有问题
针对这种客户要
EXAMPLE：
Hi dear friend ,
How are you ?
We have already sent the B/L copy to you for several days . however , up to present , we still have not received your balance payment .
We know that there is several days for the goods arrive your destination port . however , we should do as the contact . we have already deliveried the goods as the date we promised to you , and the B/L we have also scan it to you . so , now it is the time for you to pay us the balance now .
We hope that you can urge it ！ 3 警示阶段（ULTIMATUM STAGE OF COLLECTION ）
这个阶段是逼不得已的了，船已经快到港了，一定要催客户将钱汇过来。但也不能因为急而急不择言。
EXAMPLE ：
Dear sir ，
How are you ？
I have already checked with the shipping co***ny XXXX 。 your goods as per P/I no . XXX will arrive the destination port within one week .
However , up to present , we still have not received balance payment from your side , and the documents is still in our side .
In order to avoid any unnecessary cost that you pay to custom , pls kindly urge the balance payment .
Besides , I would like to know . for the goods will arrive your destination port very soon . should we make telex release of your goods as soon as we receive you balance payment .
Your quick response will be highly appreciated !
Penny
注意：不要因为急而急不择言把客户惹毛了。还是要让客户觉得你是在为他考虑，因为货物到港后如果三天不提货物，APPLICANT 会产生滞港费等费用，所以要客户权衡一下。
同时可以将除提单的其他的单据寄给客户，什么PACKING LIST ，INVOICE ，FORM A 什么的，反正客户不能提货的。
等客户的余款一到（一定要确认已经到我方的银行）。就可以将提单电放给客户。不会由于来不得而影响客户的清关。
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综合交流 -> (原创) 催帐的三个程序
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发帖时间 - 2006/8/4 15:02:24