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1楼 Phillis

等级:博士后
发帖数:94
回帖数:3332

发帖时间 - 2005/2/25 14:28:32

我有个巴西客户已确认做样版不愿意付样板费，我要求客人先付30%订金不再收样板费用，客不同意。没有办法只能版费照收，我们开PI要求客付3XXUSD样板费，但***终只收到2XXUSD，我们也没有跟她计较（因为这个客人报价所需的单很大，），现在因为样板需要做的模很特殊，我们的供应商要根据客版重新报价，所以我要求此客付模费，并且有告诉客现在我们样板已在制作中，就只差没有做模，因为相差太大，我们这边在未收到所有样板费就不能答应继续做样板。并且在报价单上有注明落单后会将样板费退还给她。现在是客户不愿意再付模费，并且很生气。请参照客来EMAIL 给予一些意见，先谢了！

Hello, xxxx,
I’m very sorry but I DO NOT AGREE with this kind of procedure .

You must have informed IN THE BEGINNING all the charges involved in the
sampling manufactuting. You have to ask your supplier, production whatever
... the costs and inform the customer correctly!

First you informed there was NO CHARGE. Then you informed that was USD
3xx,00 , we made the remittance of the money... You asked some
informations about the product and confirmed that the samples were in
production...

NOW you come back to us with a NEW CHARGE of USD 2xx.00?????

I don’t think this is serious and reliable! I’m sorry.

Please talk to your boss or whoever there to try to check this situation,
otherwise I guess we will quit the samples and decide to have our money
back!

We have no guarantee that we will send the USD 2xx,00( what will then
totalize USD 5xx,00 of remittance) and next week your Company will be
charging us something else...

Hope to hear from you URGENTLY!
Merry

本帖子2005-07-28 8:05:31由Phillis进行编辑!!

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2楼 hyphon

等级:博士后
发帖数:22
回帖数:3536

发帖时间 - 2005/2/25 14:34:10

好象是你事先没有说清楚

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3楼 Phillis

等级:博士后
发帖数:94
回帖数:3332

发帖时间 - 2005/2/25 14:38:40

是啊，因为我不熟悉！我们公司原先没有要做过这种模！

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4楼 hyphon

等级:博士后
发帖数:22
回帖数:3536

发帖时间 - 2005/2/25 14:41:06

这样就比较商脑精了，你还是让你们老板定夺为好～

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5楼 Phillis

等级:博士后
发帖数:94
回帖数:3332

发帖时间 - 2005/2/25 14:45:52

谢谢你！跟老板说也不可能不收客样板费的，因为客人没有下订单。现在我是要收到样板费，也要想办法继续跟此客合作！但是还没有想到什么好的办法！！！

以下是引用hyphon在2005-2-25 14:41:06的发言：
这样就比较商脑精了，你还是让你们老板定夺为好～

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6楼 Phillis

等级:博士后
发帖数:94
回帖数:3332

发帖时间 - 2005/2/25 15:15:10

我暂时只想到这样回复此客！
Dear Merry,
Thank you for your prompt reply. I apologize for the lack of clarity about the sampling charges. The miscommunication stems from my unfamiliarity with the kind of mould as I am not a technical person. I was not aware that a different mould would be required and that the charges would be different as I had not come across such a case before. I apologize. I am confident that we can make the sample according to your specifications. I have spoken about this with the concerned technical persons who have informed me that the sample you are looking for can be manufactured, but would require a new mould which we had to specially make for you. This is why we had to revise the sample charge. I also wish to point out that what I meant was not that there would not be any sample charges. What I had meant to state was that the sample charges would be refunded completely after the order for the products was confirmed by you. The Hong Kong Office has informed me that only 2xx, USD has been received so far. Kindly forgive this miscommunication and remit the same. I assure you that as one of the leading transparent packaging manufacturers in Hong Kong, there will be no such confusions in the future and that we will be able to execute this order to your complete satisfaction. I am sure that we can refund the sample charges after your order has been confirmed. Looking forward to hearing from you.
Best regards,
xxxx

本帖子2005-07-28 8:05:47由Phillis进行编辑!!

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7楼 hyphon

等级:博士后
发帖数:22
回帖数:3536

发帖时间 - 2005/2/25 16:24:52

看了一遍，感觉写的很好，我想客户应该会理解的～

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8楼 tonny1124